Common Questions

Call us. One phone call and we lock in your date — no forms, no waiting for an email back. We'll confirm availability, walk you through setup space, and hold the unit for you on the spot.

We take a 25%–50% deposit by Visa or MasterCard when you reserve; larger parties take a larger deposit. It is credited toward your total bill. Deposits are non-refundable and orders can't be changed once a deposit is given — when we reserve your items they come out of inventory and nobody else can rent them. Schools, churches and similar organisations may pay the deposit by check.

We're as flexible as we can be and will wait as long as possible to deliver so you can decide late. If you go ahead with the rental and it rains, there is no refund — once equipment is loaded or delivered we can't refund it. If you'd rather reschedule, we'll do our best to give you exactly what you rented, but rain dates aren't always available.

We set up at least an hour before your party starts, and often deliver the day before — especially for a Saturday inflatable. We call a few days ahead to schedule a 3–4 hour window. Our drivers are trained to set up everything safely; if they judge a spot unsafe they'll choose a better one. Delivery times are not guaranteed, so a little flexibility helps.

A power outlet within 100 feet of where the unit goes, and a clear path to the setup spot. If your inflatable stays overnight it doesn't have to stay inflated — there's a switch on the blower. No outlet nearby? Call us before you book and we'll work out the power.

Yes, on bounce houses and inflatable combos — at a discounted rate. Pick-up has its own rules on times, vehicles and returns; see our customer pick-up page, then call the office for what's available and what it costs.

Yes — fully licensed and insured, and we can provide a certificate of insurance. Parks, schools and function halls usually ask for one, so tell us who to name when you book.

As early as you can, especially May through September. The popular themes and the big combos go first, and once a date is booked out we can't conjure another unit. If your date is close, still call — we may have had a cancellation.

We deliver across East Longmeadow, Longmeadow, Springfield, Wilbraham, Hampden, Ludlow, Chicopee and Agawam, and reach much of western Massachusetts and northern Connecticut beyond that. Call and ask — we travel further than most people expect.

Yes — a second day is half price on most rentals. Ask when you book and we'll price it out with your delivery.